1. How are BookHearts bookmarks made and from what material?
Our BookHearts bookmarks are 3D printed on demand, and are made with high-quality PLA, a biodegradable and compostable material derived from renewable resources like corn starch. They’re durable, safe, and designed to be long-lasting, so you can enjoy them through countless reading adventures.
2. How do I care for my 3D-printed bookmarks?
BookHearts bookmarks are sturdy, but we recommend keeping them away from heat sources or prolonged exposure to sunlight to prevent warping. Gently clean with a damp cloth if needed, and avoid heavy pressure to keep them in perfect shape!
3. What is the expectation for quality of the 3D-printed product?
While we take great care to ensure a high-quality finish, 3D printing naturally produces layer lines that may be visible. This is part of the charm and uniqueness of the process. Please read our Product Quality Expectations for more info.
4. Where do you ship?
We currently ship across Canada and the United States! If you’re interested in shipping outside these areas, please get in touch, and we’ll do our best to accommodate your request.
5. How long does it take to receive my order?
BookHearts are printed on demand and most orders are processed within 3-5 business days. Shipping times vary depending on your location and shipping selected, but typically, orders arrive within 5-10 business days. For any delays or tracking inquiries, feel free to contact us.
6. What is your return policy?
We want you to love your BookHeart! If you’re not completely satisfied, contact us within 30 days of receiving your order. We’ll work with you on a replacement or refund, though personalized items may be non-refundable depending on the customization.
7. How environmentally friendly are your products?
We’re committed to sustainability. Our bookmarks are made from PLA, an eco-friendly material, and we use minimal packaging to reduce waste. We’re continuously exploring greener options to make BookHearts even more planet-friendly.
8. Do you offer discounts for bulk or group orders?
Yes, we offer discounts for larger orders! If you’re interested in purchasing BookHearts for an event, book club, or as gifts, reach out, and we’ll be happy to discuss pricing options.
9. How do I contact customer support?
You can contact us through our Contact Us page. We’re here to answer questions, discuss custom orders, or help with anything else you need!